Hello Future!

EN JP
FAQ
Q

Can we register as a group?

A

Yes, you can register for up to 10 Participant Passes at one time from the tickets page. Please note that at the time of registration you will need to provide the names of all participants.

Q

Can I change attendee name after purchasing the ticket?

A

You can change participant name on the “My Ticket” page. The name of the attendee will be displayed on the participant pass. If you have already printed your pass, you can re-issue and re-print your pass from the “My Ticket” page.

Q

Can more than one person use the Participant Pass?

A

A Participant Pass can only be used by one individual. It cannot be used for two or more individuals.

Q

When does registration close?

A

Registration will close when seats are full. We strongly recommend that you register as early as possible.

Q

Can I purchase tickets onsite on the day of the event?

A

We do not currently plan to accept same-day onsite registration. Any changes to this policy will be posted on this website.

Q

Do you accept registrations via email or telephone?

A

We only accept online registrations.

Q

Is there a student discount?

A

Student discount is not available.

Q

I would like to cover the event as a member of the press. Do I need to register for a ticket?

A

Please contact the press team.

Q

What payment methods do you accept?

A

The Participant Pass can be purchased by credit card or bank remittance using the bill. When paying by bank remittance, you will be issued a bill at a later date. Please remit the necessary funds to the designated bank account within 30 days of receiving this bill. For registration after March 1, please remit the necessary funds to the designated bank account by March 30, 2018. We will issue your Participant Pass after it has been verified that the funds have been remitted. We recommend that those wishing to obtain their Participant Pass earlier to pay by credit card.

Q

What types of credit cards do you accept?

A

Payments can be made using a Visa, MasterCard or JCB card. All credit card payments will be processed using PayPal’s online payment system. From there, credit card information will be sent directly to the credit card company. No credit card information will be sent to the Secretariat.

Q

Will the bill be sent by postal mail? When do I need to make the payment by?

A

We will send a bill via postal mail to those selecting payment by bank remittance. Please designate the address to which you would like the bill to be sent using the applicable section of the registration form. Please remit the necessary funds to the designated bank account within 30 days of the bill issuance date. For registration after March 1, please remit the necessary funds to the designated bank account by March 30, 2018. All related bank charges must be borne by the registrant.

Q

Can you issue a receipt?

A

For both bank remittance and credit card payments, receipt data can be obtained from the My Ticket page after the payment has been processed. This data can be used as a proof of purchase. In the case of bank remittances, the bank remittance form will serve as the official receipt of the transaction. For credit card payments, the statement issued by the credit card company can serve as proof of purchase.

Q

I obtained a promotional code after completing my ticket order. Can discounts be applied retrospectively?

A

Promotional codes cannot be applied to an order already processed. Please make a new ticket purchase using the promotional code, and email the New Economy Summit 2017 office requesting the cancellation of your previous order. Please note however that we are unable to refund your purchase if your payment has been processed by bank transfer.

Q

Can I cancel my registration? Will I receive a refund?

A

We cannot accept cancellations or provide refunds.

Q

When will I receive my Participant Pass?

A

Your Participant Pass will be sent by email. For those paying by credit card, the Participant Pass will be attached to the email sent out after the registration process has been completed. For those paying by bank transfer, we will send the Participant Pass by email after verifying the remittance has been completed. The Participant Pass will be checked at the reception in order to avoid duplicate use of tickets. Please note that only one Participant Pass can be used per individual; it cannot be used for two or more individuals.

Q

I lost my ticket.

A

If for some reason you lose this email prior to the summit, you can re-download your Participant Pass from the My Ticket page on this website.

Q

Prohibition of the sale of Participant Passes for profit

A

Purchasing large numbers of Participant Passes and reselling them through internet auctions or scalping may violate certain laws and ordinances. The New Economy Summit 2018 is committed to working together with relevant parties to prevent such acts, and to eliminate illegal buying and selling so that we can provide attendees with Participant Passes at fair and appropriate prices.

Q

Where is the New Economy Summit 2018 reception desk?

A

The reception desk is located at The Westin Tokyo.

Q

I will be unable to arrive in time for the start of the program as I am traveling from a distant location. Can I join the summit half way through the program?

A

The registration desk will be open throughout the summit program. You can join the summit while it is in progress.

Q

Are there seats still available?

A

Ticket sale will close when seats are full, and a notification to that effect will be posted on this website. We do, however, encourage you to purchase your tickets early.

Q

Is lunch included?

A

The registration fee includes lunch (refreshments), as well as the networking party.

Q

Will simultaneous interpretation be provided?

A

There will be English-Japanese simultaneous interpretation available at all sessions during the summit. Detailed information will be provided on the program.

Q

Will presentation handouts be provided?

A

Presentation handouts will not be provided.

Q

Where can I check the latest program?

A

Time schedule and other program information is updated regularly on this website. Please note that posted information is subject to change.